Frequently Asked Questions:

The frequently asked questions are divided into three sections:
- General
- Ordering
- Building



General


I can see in advance what to expect from a kit?

Almost all kits have a manual. This manual is always provided  for free (in PDF format) on the relevant product page. Scroll down the product page to find a light gray button with the word "download". There you can download the manual.

I want
my own house in model. Can Markenburg do that?

Yes we can. If you want Markenburg to develop a house/property please send us  as many photographs as possible *  and also instructions to info@markenburg.nl.
Do not forget to mention your name, and the desired scale in the E-mail.
When large amounts of data are to be transmitted  free and easy, please  use we transfer. Based on the information submitted, we make you  an offer.
* The higher the resolution of the pictures better. 8 megapixels or more a picture is preferable.

I ride
a different scale than 1:160 scale (N). What are the options?

The scale 1:87 (H0) and 1:160 (N) can be ordered directly in the Markenburg shop. On each product page is the possibility to make a choice by pressing the small arrow next to the scale selection.
Other scales, such as: 1:50, 1:100, 1:120 (TT) 1:200 1:220 (Z) 1:450 (T), you can always ask about prices by emailing info@markenburg.nl

How do I keep up with Markenburg developments?

You can find Markenburg at Facebook. (Mainly Dutch language).
Do you not have a facebook account? Don’t worry. On the front page of Markenburg website you can easily and without obligation to sign up for the Markenburg newsletter. (Both in Dutch and English language) This is sent by e-mail about four times a year to all newsletter subscribers. Also opt out of this service is easy and without any obligations.
If you like to enter into dialogue with the team of Markenburg probably the N-scale forum is a nice medium. Because through that channel, we like to keep you informed. (Mainly Duch langage).

I want to know
how big a house is but I only see 1:160 (N) scale sizes.

We provide for all the products in our range, the minimum dimensions  1:160 (N) and 1:87 (HO). These can be found under the light gray button "product."   If the sizes in the desired scale are not mentioned  there, it is possible that the product is currently not available in the desired scale. Converting measurements, for example H0 is possible and relatively easy because we always keep our products neatly to scale. Calculation example: N scale 10mm. 10mm x 160/87 = 18.39mm in H0.

I would
like to hold and feel a Markenburg product before I buy it.

No problem. Markenburg  is available at various fairs where we would love to speak to you . At fairs you can see our products, touch them and even smell them  if you like.

I am looking for:

What Markenburg can do, besides making model houses
The terms and conditions of Markenburg
Background information about Markenburg
Markenburg account to transfer money to pay for my order (see bottom of page)
Markenburg phone number (see bottom of page)
The Markenburg facebook page
How do I get the Markenburg newsletter - or how do I get rid of it (see the bottom of the left column on the page)


Ordering


I saw a nice house, but I want the windowframes in a different color . Is that possible?
Yes definitely. Many parts can be supplied in various colors. Send an email with your ideas / questions to info@markenburg.nl  and then we look together to the opportunities. Many of the color changes can even be processed free of charge.

I can see in advance what to expect from a kit?

Almost all kits have a manual. This manual is always provided  for free (in PDF format) on the relevant product page. Scroll down the product page to find a light gray button with the word "download". There you can download the manual.

Where do I enter my coupon code?
A discount code, for example from a Markenburg voucher, is to be used  after you dropped something in the shopping cart and there on the green button "to pay" is pressed. In the main screen may then be selected for "overview" . At the bottom of the list there is room for filling in the code.

How do I know that my coupon code works?

When the correct code is entered and added ("add" button), the effect of the code is visible immediately. This can be seen in the table that is directly above the input field of the code.

How will my order be shipped?

The Markenburg shop has a couple of shipping options which can be chosen.
- Pick up at the fair :
We can take your order to the next fair, where you can receive your order. The data of the next fair is seen on the front page of this website. Remember that we need up to two weeks to produce your order. Please order in time prior to the desired fair. We also send an e-mail to contact you about your order, so you can stay well informed about the processing of your order.
- Collect from our facility in Boxtel (the Netherlands):
We are based in Boxtel where you can pick up your order, only with appointment. With this option, we will notify you when your order is ready, and make an appointment for the delivery /pick up of your order, here in Boxtel.
- Post NL:
Regarding to Post NL, we have two options wich are both at home and abroad applicable.
1.For small orders is the regular shipping option by Post.NL a possible choice.
2. For larger orders we from Markenburg recommend  to use the registered or insured shipping option so that there is something to rely on in case of emergency or damage.

Will I be kept informed of the order status?

Yes, you will be  informed by e-mail of the order status. For example when your payment is received in good order, or when we start  producing  your order. Also at the time your order is shipped you will receive a message. If you let your order send by registered or insured mail you will of course also receive the additional track & trace code.


Building


Which glue do I use to put a Markenburg kit together?
Markenburg recommend using  ordinary undiluted wood glue for sale in many stores. In the manual of Markenburg kits are  tips about how to apply the glue  in the right dose at the various components.

Can I secure the "glass" in the kit also with wood glue?

Yes you can. The undiluted wood glue adheres naturally slightly less firm on the "glass", but more than enough to keep the glass in place. The glass is in the most cases not a structural part of the kit, so that the force which is exerted on the glue connection is also small.

I want to paint or “polute” my Markenburg house. Is that possible?
Markenburg products are made from a durable type of cardboard. That means they are sensitive for larger amounts of moisture.   Think of a glass of water or large amounts of dilute glue. But a thin layer of spray paint or a tip watercolor treating detail is possible. The art lies in dosing and working with small amounts of moisture. Powders are of course always safe.

How do I put frames as straight as possible in / behind the facade?
On every frame is located at the front an outer line. This is exactly the same size as the hole in the wall.  Bring on the back side of the wall opening or in the adhesive edge of the window frame some (fresh *) undiluted wood adhesive. Lay the frame as properly as possible at one time in the right place on the wall. Don’t press yet. Turn the wall plate so you look from outside at the frame. Position the frame carefully, and if it is properly aligned the frame can be pressed against the wall. From that point the wall and the frame are firmly connected with each other. * A fresh drop of glue gives some extra time when aligning components, because the glue is still not dried.

What can I do if I have a damaged item?
Mail us a picture of what has been damaged or broken to info@markenburg.nl
Then we can see which parts you mean. We can supply almost all parts for a fair price.

I would like to paint my 3D element.
The feel of the 3D elements naturally a little greasy. This can partly be solved by rinsing the part in warm / hot water with some detergent, liquid hand soap or any all purpose cleaner. Although the greasy feeling will never go away completely, it is always advisable to still rinse the part before painting it.
After rinsing allow the part to dry completely, before (spray)painting it.
Painting goes best with an airbrush or spray.
Apply very thin layers, each of which must dry properly before a possible next layer will be applied. Please do not try to add an opaque layer at once.

I like to do some finishing touches to my 3D element. Is that possible?
Yes you can. The material is easy to cut and abrase. (with a very sharp hobby knife or very fine sanding paper) If you want to cut your 3D element, please mind that tiny bits can fly off because the material is quite hard and tough.

How can I best paste 3D parts?
Ordinary wood glue is fine to use for building Markenburg products. This applies in general but also for 3D parts.
For 3D Parts general adhesive can also be used. The use of plastic adhesive is not recommended, especially not at the joining of 3D parts with cardboard parts.
Be sparing with the use of glue for the best result.

Caution!
Do not use harsh detergents or solvents. This may cause deformation of the 3D object as a result.

I want to bent my 3D element a little. Is that possible?
You can bent 3D element slightly.
The 3D component can be placed in a hot water bath with a maximum temperature of about 80 degrees Celsius. (It is advisable to use water at about 60 degrees Celsius) Depending on the thickness and stiffness, keep the part submerged for about 5 to 15 minutes. Because of the heat the material will be flexible when it’s really warm.
Bend the part gently to avoid breakage.
In order to maintain the correct shape the 3D part must cool down to room temperature in the desired curved shape. When the 3D part is back to room temperature, it will remain in that shape until you firmly warm it up again and is being bent.



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